FAQs - Frequently Asked Questions
Account & Ordering
Q: How do I create an account on ShopActionDirect.com?
A: Click “Sign In” on the top right of ShopActionDirect.com and follow the prompts to create a new account.
Q: Will my North Shore Commercial Door account work on ShopActionDirect.com?
A: No, your North Shore Commercial Door account does not automatically transfer. You’ll need to create a new account on ShopActionDirect.com.
Q: Can I view past orders from North Shore Commercial Door?
A: Not directly on Action Direct. We recommend downloading any necessary North Shore Commercial Door order history before transitioning, or reaching out to our Customer Service team to request et your order history.
Q: How do I know that you received my order?
A: You will receive confirmation via the email address you provide with your order number. If you have any questions, you are always welcome to contact our friendly, knowledgeable staff.
Q: Can I track my order online?
A: Once your order leaves our warehouse, you will receive another email that will provide you with a tracking number.
Q: When will my items arrive?
A: Many items will be ready for shipment the next business day. If this fast turn-around is offered for the item you want, it will be stated on the product page. In addition to standard shipping by U.S. Postal Service or UPS delivery services, we also offer next-day and second-day shipping. Shipping costs are based on weight, method and destination zone. Please contact our staff with any shipping questions.
Q: Can I change or cancel my order?
A: You can change or cancel your order by calling our team at 800-783-6112 during business hours. Because it's our goal to offer fast shipping, your item might already have left our warehouse when you call. If that is the case, see our Returns Policy page.
Q: What if I forgot my password or need to reset it?
A: Use the “Forgot Password?” link on the login page to receive a password reset email.
Q: How do I apply a coupon/promo code to my order?
A: Enter your coupon/promo code during checkout in the “Coupon/Gift Certificate” field and click “Apply.” If the coupon code is valid, you will see the discount applied to your shopping cart.
Q: What forms of payment do you accept?
A: We accept all major credit cards, as well as Apple Pay and Google Pay.
Q: Are there order minimums or quantity limits?
A: No minimums! Whether you need one part or one hundred, we’ve got you covered. If you are a professional garage door installer/technician, and have a need for large volume orders – consider registering for a B2B dealer account with Action Industries.
Q: Do you offer tax-exempt purchasing for businesses or organizations?
A: Yes, tax-exempt purchasing is available. Contact our customer service team to learn how to submit your tax exemption documentation.
Shipping & Delivery
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and selected shipping service.
Q: Do you offer free shipping?
A: We periodically offer free shipping promotions. Stay subscribed to our weekly emails to learn about the next free shipping offer.
Q: How long will it take for my order to ship?
A: Most orders for our stocked inventory ship within 1–2 business days. Expedited processing is available, with the exception for orders placed Friday afternoon through Sunday. Orders that require product configuration from the manufacturer typically take longer to produce and ship.
Q: Can I track my shipment?
A: Yes! You’ll receive a tracking number via email once your order ships.
Q: Do you offer expedited or same-day shipping?
A: Expedited shipping is available at checkout. Same-day options depend on product availability and order time.
Q: Where do you ship to?
A: We ship internationally. Before you place your order, you can use our shipping calculator to determine your cost by choosing from our list of individual U.S. states and other countries.
Q: Where do you ship from?
A: We ship from our parts distribution center based out of Cleveland, Ohio. Some products are made to order and ship directly from the manufacturer.
Q: Do you charge sales tax?
A: Sales tax will be applied to orders being delivered to states with an applicable sales tax.
Q: When will my card be charged?
A: Your card will be charged when you place the order.
Q: Do you ship and process orders on the weekend?
A: We do not. Our business hours are Monday to Friday 8:00am to 4:30pm EST. If an order is placed outside of these hours it will not be processed until the next business day.
Q: Do you offer warehouse pickup?
A: We only offer warehouse pick-up for our registered B2B customers, at one of our 7 distribution centers located in the United States.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days of purchase. Items must be unused and in original packaging.
Q: How do I return or exchange a product?
A: Please visit our Shipping & Returns page to initiate a return or exchange via the RMA Request Form.
Q: Are there return or restocking fees?
A: All returned orders are subject to a 10% return fee. Shipping and handling fees are non-refundable. In some cases, a restocking or repacking fee may apply for incomplete returned items.
Q: What if my item arrives damaged or incorrect?
A: Request a replacement or refund by filling out a Return Merchandise Authorization (RMA) form on our Returns Policy page. We cannot accept any returns without a submitted RMA form. Our staff is always available during regular business hours to answer any questions by phone, email or Live Chat.
Q: What if the part that I ordered doesn't work?
A: Simply return it within 30 days of delivery after filling out a required Return Merchandise Authorization (RMA) form on our Returns Policy page. You can return almost all items for any reason within 30 days. Please note that custom-made garage door springs cannot be returned because they are made to order.
Products & Installation
Q: How do I know which weather seal or part I need?
A: Use our site search, product filters or chat with a product expert. We also offer how-to guides and product visuals.
Q: What’s the difference between EPDM, brush, and vinyl seals?
A: EPDM is durable rubber ideal for extreme weather. Brush seals prevent air and debris. Vinyl is cost-effective for light-duty use.
Q: Do you offer installation guides or videos?
A: Yes! Visit our Manuals section or YouTube channel for step-by-step support.
Q: How do I measure my door for a new seal or threshold?
A: Use our measurement guides and technical drawings found on each product listing page, or consult with our support team for personalized help.
Q: Do your parts fit all brands of garage doors?
A: We offer both universal and brand-specific garage door parts. Contact us if you’re unsure about compatibility.
Q: Are your products made in the USA?
A: Yes, many of our weather seals are proudly made and assembled in the USA, by Action Industries.
Technical Support
Q: Can I speak to a product expert or technician?
A: Yes! Call, email, or chat with our tech team for real-time support.
Q: What if I need help selecting a part or troubleshooting an issue?
A: We’re here to help—just contact our support team or use our online resources.
Q: How do I contact support?
A: Email support@shopactiondirect.com, call us at 800-783-6112, or use Live Chat on the website.
Q: Do you have resources for DIYers and professionals?
A: Yes, we offer guides, how-to videos, and expert support for both audiences.
Promotions & Coupons
Q: Where can I find current coupon codes?
A: Coupon codes are posted on our site, in weekly emails, on social media, and via pop-ups throughout the website.
Q: Can I use more than one coupon code per order?
A: Only one coupon code can be used per order, unless specifically indicated in our promotional messaging.
Q: Do you honor North Shore Commercial Door coupon codes?
A: Yes, we continue to honor legacy coupon codes from North Shore Commercial Door, through December 31, 2025.
Q: Do you offer military veteran discounts?
A: We do not offer discounts for military veterans at this point.
Company & Policies
Q: Who is Action Direct?
A: Action Direct is your trusted online source for pro-grade garage door parts, powered by Action Industries’ and related companies 40+ years of expertise.
Q: What happened to NorthShoreCommercialDoor.com?
A: We’ve migrated to ShopActionDirect.com to offer a better, more unified experience for our customers. Read more about the transition.
Q: What makes your company different?
A: We offer factory-direct pricing, expert support, fast shipping, and the nation’s largest selection of USA-made weather seals.
Q: Where are your products manufactured?
A: Many are made and assembled in our U.S. manufacturing facility, located in Evansville, Indiana. Many of our brush seal kits are produced in Strongsville, Ohio. Learn more about our kitting services.
Q: Do you work with contractors or distributors?
A: Yes, we serve pros of all sizes. Bulk pricing requires becoming an approved dealer by registering on the Action Industries website. Register today!
Installation Resources
Q: Where can I find manuals or instructions?
A: Visit our Manuals section or visit product pages to find downloadable guides.
Q: Do you have product videos or how-tos?
A: Yes, our YouTube channel and product pages feature installation and troubleshooting videos.
Q: Do you provide installation services or referrals?
A: While we don’t install products, and leave installation service provider selection to the sole discretion of our customers.