Shipping & Returns

No Damaged Parts

Nothing’s worse than receiving a shipment and opening the box only to find damaged parts. Your order from Action Direct will arrive in pristine shape. We’ve developed proprietary boxes and packing techniques to protect your product.

The Exact Parts You Ordered

You won't have to spend time and effort returning parts to Action Direct. Our customers send back a mere 1% of the thousands of shipments we put out. That return rate means you'll get the parts you expect. Getting the right parts the first time lets you focus on your project instead of dealing with repacking and returning orders.

The Best Shipping Rates

Once you order the parts you need, you don't want to second-guess how much you'll be spending on shipping. We've learned how to optimize the weight and space calculation for your benefit (thanks to the thousands of shipments we've sent!) Our team tackles shipping from multiple angles to make sure you get the price possible.

Return Policy

• You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
• You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To return an order you must receive a RMA, please fill out the form below.

• No RMA's will be issued by phone, please fill out the RMA request form below. No return will be accepted without an RMA being issued.
• Purchases may be returned for any reason within 30 days. We do not accept returns after 30 days from delivery. (Special Order items/Bulk Orders cannot be returned)
• Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.
• All returned orders are assessed a 10% return fee. Shipping and handling fees are not refundable.
• Items returned incomplete are subject to additional fees to replace or repack components
• Items returned damaged, used, or non re-sell-able are not refunded.